Terms and Conditions of the Online Shop "Crystal-Candles"




§1 Basic Definitions

§2 General Provisions

§3 Terms of Service

§4 Terms of Contract

§5 Order Execution

§6 Delivery

§7 Payment Methods

§8 Implied Warranty

§9 Withdrawal

§10 Compliant Procedure

§11 Liability

§12 Out-of-court Measures of Complaint Review and Pursuit of Claims

§13 Provisions Applicable to Entrepreneurs

§14 Final Provisions





            Dear Customer, these Terms and Conditions regulate the method of conclusion of sale contracts via the website specified above, terms of performance of the said contracts, including delivery, rights and duties arising from the governing law as well as mode of withdrawal from the contract and complaint procedure. These Terms and Conditions are composed of four main parts:

a)      §§ 1 to 3 contain general regulations of these Terms and Conditions;

b)      §§ 4 to 7 describe the process of acquisition of Goods/Services;

c)      §§ 8 to 12 contain regulations connected with statement of defectiveness of Goods/Services as well as the right to withdraw from the contract;

d)     §§ 13 to 14 contain all other regulations.


§1 Basic Definitions


1.      Online shop – http://www.crystal-candles.com/

1.      Seller – Crystal Candles, Maja Hucaluk, NIP (Tax Identification Number): 8831866568, tel.: +48609177984,

2.      Seller's Address – whenever these Terms and Conditions refer to the Seller's Address, they mean the following data:

a)      registered office: ul. Fabryczna 5c, 57-320 Polanica-Zdrój

b)      e-mail address: info@crystal-candles.com

3.      Customer – a natural person possessing full capacity to perform acts in law and, in cases provided for by the commonly governing law, a natural person with a limited capacity to perform acts in law, a legal person or an organisational unit without legal personality to whom the statutory law grants a legal capacity, who concluded or intends to conclude a sale contract.

4.      Consumer – Art. 221 of the Polish Civil Code: any natural person performing an act in law not directly related to his/her business or professional activity.

5.      Sale Contract – contract of sale of a Product posted on the website of the Online Shop specified above, being concluded or concluded between the Customer and Seller via the Online Shop

6.      Goods – Product, movable property the Customer purchased via the Online Shop, i.e. scented candles and crystal candle holders.

7.      Order – Customer's declaration of intent submitted via the Online Shop, determining: type and quantity of the Goods included in the product range of the Online Shop at the time of order placement, payment method, Goods delivery method, Goods release method and Customer's data.

8.      Order Form – electronic service, form on an electronic carried available in the Online Shop, allowing for Order placement and execution, including but not limited to by means of Product addition to the electronic basket and determining the terms of the Sale Contract, including method of delivery and payment.

9.      Order Execution Time – time in which the order placed by the Online Shop Customer will be picked, packed, sealed by the Seller and released for delivery by means of the method chosen by the Customer.

10.  Business Day – one day from Monday to Friday, except public holidays.

11.  Customer Rights Act, Act – Consumer Rights Act of 30 May 2014 (Journal of Laws of 2014, item 827, as amended).


§2 General Provisions


1.      The Seller declares that it complies with all required principles of protection of Customers' personal data provided for, inter alia, by the Personal Data Protection Act of 29 August 1997 (consolidated text, Journal of Laws of 2015, item 2135, as amended). The Customer grants consent for collection, storage and processing of personal data by the Seller exclusively for the purpose directly related to execution of the Service / delivery of the Goods ordered in the Online Shop. Detailed conditions of collection, processing and protection of personal data by the Seller are specified in the "Privacy Policy" of the Online Shop.

2.      When placing orders in the Shop, the Customer can read the Terms and Conditions and accept their content by marking an appropriate box in the form.  Acceptance of the provisions of the Terms and Conditions is a prerequisite to execute the Order. We inform that conclusionof the Sale Contract via the Internet and acceptance of the Terms and Conditions entail the obligation to pay for the ordered Goods.

3.      The Data Controller uses proper technical and organisational means to ensure protection of personal data which are adequate to the threats and categories of protected data. Primarily, it protects the data against their disclosure, taking away, processing, loss, change, damage or destruction by unauthorised persons. Detailed scope of protection is regulated according to the requirements specified in the Personal Data Protection Policy (safety policy, rules for personal data protection, IT system management manual).

4.      The Controller of your personal data is Crystal Candles, Maja Hucaluk, (Tax Identification Number): 8831866568, tel.: +48609177984, e-mail: info@crystal-candles.com, ul. Fabryczna 5c, 57-320 Polanica-Zdrój.

5.      All data subjects shall have the right to:

a)      monitor and control processing of personal data for which the Seller keeps a filing system containing the data of the Customers of the said Shop;

b)      obtain comprehensive information whether such a filing system exists and is maintained by the Seller;

c)      determine who is the Data Controller, determine its address, registered office and name; if the Data Controller is a natural person - determine his/her name and surname and place of residence;

d)     obtain information about the purpose, scope, method, time of processing of data in such a filing system;

e)      obtain information with a commonly comprehensible form of content of such data;

f)       learn the source from which his/her data come from, unless the data controller is obliged in this scope to keep secrecy of classified information or to keep professional secrecy;

g)      request supplementation, update, rectification of personal data, temporary suspension or their erasure if they are incomplete, out of date, untrue or were collected in breach of the Act or are no longer necessary to pursue the purpose for which they were collected.

6.      According to point 6, the Customer has the right to inspect the content of the processed personal data, to rectify them and also to request their erasure. The data controller shall supplement, update, rectify the data, temporarily or permanently suspend their processing or erase them from the filing system on a regular basis and immediately upon a request, unless the request regards personal data as to which the mode of supplementing, updating or rectifying is determined by separate provisions of the law, including statutory laws.

7.      When finalising the order, the Customer grants his/her consent to the Seller for collection and processing of the personal data in the meaning of the Personal Data Protection Act of 29 August 1997 (Journal of Laws of 2014.1182, consolidated text). The data can be transferred to another entity only if the law so requires or if it is necessary to execute the placed order.

8.      The Customer can grant consent for receipt from the Seller of advertising and commercial information via e-mail by subscribing to the NEWSLETTER.

9.      The Customer using the Seller's Services performed via the Online Shop shall comply with these Terms and Conditions in the scope necessary to execute the order placed and to the extent compliant with the applicable law and rules of community life.

10.  The Seller executes the orders in the territory of Poland and orders placed by Consumers in Europe, subject to prior determination of conditions of delivery also in other countries.

11.  All Goods sold in Online Shop have been marketed on the Polish market lawfully and in compliance with the law. Information regarding the Goods posted on the Online Shop website are an invitation to conclude a contract in the meaning of Art. 71 of the Act of 23 April 1964 - Civil Code.

12.  NOTE: The prices of Goods shown on the Online Shop website do not include shipping costs - these are added only at the stage of selection of the method of delivery of the Goods ordered by the Customer.


§3 Terms of Service


1.      This Online Shop provides services by electronic means; the prerequisite for contract conclusion is, first and foremost, completion of the online order form for the purpose of conclusion of the sale contract. Conclusion of the contract is voluntary.

2.      The service contract is concluded by electronic means, enabling the Customer of the Online Shop to fill the order form; the contract is concluded for a definite period of time upon commencement of completion of the form by the Customer and is terminated when the Customer withdraws from completing the form or sends the completed form to the Seller. The process of completing the order form is organised in such a manner that each Customer can read it before making the decision on conclusion or change of the contract.

3.      The Service referred to in point 1 is performed for free, but it may require access to the Internet.

4.      Online orders can be placed 24 hours a day, 7 days a week.

5.      When finalising the purchase, the Customer marks the following option in the appropriate window: "I grant consent for processing of my personal data provided in the form by the Shop for the purpose of and in the scope necessary to execute the order." – it is necessary to conclude the contract. Provision of personal data is necessary to place an order; failure to provide personal data is equivalent to withdrawal from contract conclusion.

6.      Pursuant to Art. 8 section 2 GDPR, the Data Controller, having regard to available technology, makes all reasonable effort to verify whether the person exercising parental authority or care over a child (below 13 y.o.) granted his/her consent or approval.

7.      The Customer's costs related to access to the Internet and data transfer shall be incurred only by the Customer, according to the tariff of his/her Internet supplier with whom the Customer concluded a contract of provision of Internet services.


§4 Terms of Contract


2.      To conclude a valid a Sale Contract binding for the parties, the Customer makes a decision based on the displayed Online Shop offer, selecting the quantity of Goods he/she intends to purchase and, if such an option is available, indicating features of the ordered Product and its specification, accordingly. When choosing the Goods, the Customer completes the online order form, providing data necessary for the Seller to perform the order, including but not limited to quantities, place of delivery and payment method, based on the messages displayed to the Customer and information available on the website and presented herein.

3.      Customer Account Registration in the Online Shop is voluntary and free of charge.

4.      Immediately upon receipt of the order, the Seller sends the declaration of order acceptance, which is concurrently the order confirmation, to the Customer by electronic mail to the e-mail address provided when placing the order. Upon receipt of the message by the Customer, the sale contract in concluded.

5.      The message summarising and confirming the order contains all earlier determined terms of the sale contract and, in particular, the quantity and type of the ordered Goods, their specifications in case of ordering Goods with customised properties specified by the Customer of the Online Shop, total amount to pay (specified in Polish zloty), along with shipping costs and amount of the awarded discount (if applicable).

6.      If the Customer has more discounts from several sources/promotions, such discounts shall be combined/cumulated only if the Promotion Terms and Conditions specify so expressly. If there are no provisions regarding the method of combination of promotions/discounts, only one discount (one promotion) can be selected for the given purchase.


§5 Order Execution

1.      The Seller executes the orders of the Customer reliably, based on the order of their receipt - every order is a priority for us and is of great importance!

2.      The order execution time for a single Customer ranges from 1 to 5 business days, running from the day on which the Customer sends the Order. In case of products marked as available "on request", the delivery time is specified on the product page. The order execution time consists mostly of the time to prepare the order (picking and packing the order, releasing it to the courier and, in selected cases, production of the Goods). The delivery time depends on the selected method of delivery, it may vary depending on the type of transport chosen by the Customer.

3.      In the event of exceptional circumstances or the inability to execute the order within the time specified in point 2, the Seller shall contact the Customer immediately order to determine the further mode of conduct, including determination of the changed order execution time or delivery method.


§6 Delivery

1.      Delivery of Goods takes place through the operator of the Polish Post Service (Poczta Polska) or courier company or other means accepted by the parties, not entailing excessive and unreasonable costs on the part of the Seller or Customer.

2.      Ordered Goods are delivered according to the Customer's choice or directly to the Customer's address specified in the online order form and confirmed by the Customer as his/her shipping address, or are collected personally at the personal collection centre in the location specified during order execution.

3.      The Goods are always packed adequately to their properties to prevent their damage, loss or destruction in transport.

4.      The Customer is informed about the delivery costs on an on-going basis - they are presented when the Customer completes the online order form. The shipment costs depend on the country to which the order is shipped, quantity of ordered goods, their weight and method of dispatching the parcel.


§7 Payment Methods


1.      The Seller enables prepayment for the ordered Goods to the following bank account:

·         PLN 93 1090 2327 0000 0001 3733 3940

·         EUR 76 1090 2327 0000 0001 3734 2782

·         GBP 21 1090 2327 0000 0001 3750 1979

2.      Payment by means of an electronic payment card or bank transfer via Przelewy24 online payment website.





§8 Implied Warranty


1.      Delivery of the Goods performed under implied warranty takes places at the Seller's expense.

2.      The Seller bears liability under implied warranty if the defect is found before lapse of two years form the day of release of the Goods to the Consumer. The Seller is liable towards the Consumer if the consumer Goods are not compliant with the contract or have physical or legal defects at the time of their release. The Seller is liable for non-compliance of the consumer Goods with the contract if such a non-compliance is stated prior to lapse of two years from release of such Goods to the Buyer; if the Goods are replaced, the said time limit runs anew. A physical defect consists in non-compliance of the item sold with the contract. In particular, the item sold is considered non-compliant with the contract if:

a)    it does not possess the properties which an item of this type should have due to the purpose specified in the contract or resulting from the circumstances or intended application;

b)    it does not have the properties the existence of which was warranted to the Buyer by the Seller, including through presentation of a sample or design;

c)    it is not suitable for the purpose about which the Buyer informed the Seller when concluding the contract where the Seller failed to raise any objection to such an intended application;

d)   it is released to the Buyer in an incomplete state.

3.      If it is necessary for proper evaluation of the physical defects of the Goods, the Goods need to be delivered to the address of the Seller's registered office upon the request of and arrangements with the Seller (see §1 point 3.: "Seller's Address"), if only the properties of the Goods so allow.

4.      The Seller shall respond to the Consumer's complaint immediately, but no later than within 14 calendar days from the date of its receipt. Failure to process the complaint within the specified period shall be equivalent to its acceptance by the Seller as justified.

5.      The Seller incurs the costs of Goods collection, delivery, rectification of defect(s) and replacement.


§9 Withdrawal


1.      According to the provisions of the law, any Customer who is a Consumer within the meaning of Art. 27 of the Consumer Rights Act of 30 May 2014 (Journal of Laws of 2014, item 827, as amended) is entitled to withdraw from a contract concluded in a remote mode without statement of reason.

2.      The right to withdrawal must be exercised within 14 calendar days from acceptance of the Goods in possession by the Customer - who is concurrently a Consumer - or the third party appointed by him/her, other than the carrier.

3.      When a Customer who is a Consumer withdraws from the contract, the contract is deemed not concluded and the Consumer is released from any obligations. The mutual considerations of the Parties are returned in an unchanged condition, unless a change has been necessary within the limits of ordinary management. The return must be immediate, no later than within 14 days.

4.      A Client who is a Consumer can withdraw from the contract submitting the relevant declaration by e-mail or sending it to the postal address of the Seller, at the Customer's discretion. Sending the written declaration to the Seller is sufficient to render the withdrawal from the contract effective.

5.      To meet the deadline referred to in point 2, it is sufficient to send/post the Customer's declaration of withdrawal prior to its lapse.

6.      The Seller shall immediately confirm to the Customer the receipt of the declaration of withdrawal from the contract and shall inform the Customer about further proceedings, accordingly, including the method of Goods return, and shall answer any questions, should such occur.

7.      The Seller shall immediately, no longer than within 14 calendar days from the date of receipt of the Customer's declaration of withdrawal from the contract, reimburse all payments to the Customer received from him/her, including costs of delivery. The Seller shall make the reimbursement using the same payment method as the Customer did when making the original payment, unless the Customer grants an express consent for any other method of payment reimbursement, without any additional costs for the Customer.

8.      If the Seller, having obtained the Customer's consent, did not undertake to collect the Goods from the Customer by itself, the Seller can withhold the reimbursement of the received payments, including delivery costs, until the Goods are returned or a proof/confirmation of their dispatch is delivered by the Customer, whichever occurs first.

9.      The Customer is obliged to return the item to the Seller or hand it over to the person authorised by the Seller immediately, but no later than within 14 calendar days, from the date on which the Customer withdraws from the contract, unless the Seller proposes collection of the Goods. To comply with the time limit, it is sufficient to dispatch the Goods before its lapse.

10.  A Customer who is a Consumer incurs only the direct costs of the Goods return.

11.  A Customer who is a Consumer is entitled to withdraw from a contract concluded in a remote mode without statement of reason and without any costs, except for costs specified in Art. 33, Art. 34 of the Consumer Law.

12.  The Goods must be delivered to the Seller's Address (see §1, point 3.: "Seller's Address").

13.  The Consumer bears liability for item value impairment resulting from using it in a manner exceeding the scope necessary to establish the nature, properties and functioning of the Goods. This means that the Buyer has the right to evaluate and check the Goods, but only in the same manner as it would be possible in a stationary shop (i.e. verification of completeness and technical parameters). The Consumer cannot use the item normally, or else he/she may be charged with additional costs connected with value impairment when withdrawing from the contract.

14.  The Customer is not entitled to withdraw from the contracts specified in Art. 38 of the Consumer Rights Act of 30 May 2014 in such situations as:

a)         in case of contracts of services: if the entrepreneur has fully performed the service under express consent of the Consumer who was informed prior to commencement of performance that upon completion of performance by the entrepreneur the Consumer loses the right to withdraw from the contract;

b)        in case of contracts where the price or remuneration depend on fluctuations on the financial market beyond the entrepreneur’s control and which can occur prior to the lapse of the time limit for withdrawal from the contract;

c)         in case of contracts where the subject of performance is an item not pre-manufactured, produced according to the Customer’s specifications or aiming to meet his/her individualised needs;

d)        in case of contracts where the subject of performance is a perishable item or an item with a short use-by date;

e)         in case of contracts where the subject of performance is an item delivered in a sealed packaging that cannot be returned upon opening of the packaging due to health protection or due to hygienic reasons if the packaging was opened upon delivery;

f)         in case of contracts where the subject of performance are items which, upon delivery, due to their nature, become inseparably connected to other objects.


§10 Compliant Procedure


1.      To properly lodge a complaint, the Customer must provide his/her data such as: name and surname or company name, address of residence or registered office of the company and e-mail address, subject of complaint, order number, if possible, with indication of the period of time the complaint regards and circumstances justifying lodging the complaint (description of its basis), potentially with indication of the features the ordered Goods are missing and, according to the warranty of the Seller or according to the manner of presenting them to the Customer, they should have.

2.      If the Customer is also a Consumer, he/she can request replacement of the Goods for Goods free from defects, or removal of the defect instead of replacement, unless it is impossible to bring the Goods to compliance with the contract in a manner selected by the Customer or it would entail unreasonable costs in comparison to the method proposed by the Seller. To assess whether the costs would be excessive, the value of the same item free from defects, type and gravity of the defect as well as the inconvenience the Customer would be exposed to by any other method of satisfaction are taken into consideration.

3.      Unless separate provisions stipulate otherwise, the entrepreneur is obliged to reply to the Consumer's complaint within 14 days from the date of its receipt. If the entrepreneur fails to reply to the complaint within the time limit referred to above, it is deemed to have accepted the complaint. The entrepreneur provides the reply to the Consumer's complaint in a paper form or on any other permanent carrier (e.g. USB or CD/DVD). 

4.      Any complaint not reviewed without the specified period of time must be considered accepted by the Seller. In case of failure to review any claim regarding withdrawal from the contract within the specified time limit shall be considered equivalent to acceptance of any lodged complaint.


§11 Liability


1.      The Customer is not entitled to:

a)      publish personal data of third parties, disseminate any image without the required permission or consent of the third party who is the data subject;

b)      publish advertisement and/or promotional content that is not compliant with the objective of operation of the Shop.

2.       In particular, the Customer cannot publish any content:

a)      with the intent to infringe the personal rights of any third parties;

b)      in bad faith or which could be considered as such;

c)      in breach of the rights of any third parties, copyrights, related rights, industrial property rights, trade secrets or content subject to a non-disclosure clause, especially if designated as classified or top secret;

d)     insulting or being a threat to other people, statements commonly considered insulting, e.g. swear words;

e)      infringing the lawful interests of the Seller;

f)       being unsolicited commercial information (spam) disseminated or published via the Online Shop;

g)      breaching good customs, provisions of the law, social or moral norms in any other manner.

3.       In case of receipt of a notification from an entitled third party or a public authority, the Seller reserves the right to modify or remove the content published by the Customer if the Seller finds it to be in breach of these Terms and Conditions or the governing law. The Seller does not monitor the published content on a regular basis.


§12 Out-of-court Measures of Complaint Review and Pursuit of Claims


  1. Information about out-of-court methods of complaint processing and pursuit of claims as well as rules of access to such procedures are made available in the seats and on the websites of the district (municipal) Consumer Advocates, social organisations whose statutory tasks include protection of Consumers, Voivodship Commercial Inspectorates and on the following websites of the Office of Competition and Consumer Protection: www.uokik.gov.pl/spory_konsumenckie.php,www.uokik.gov.pl/wazne_adresy.php, www.uokik.gov.pl/sprawy_indywidualne.php
  2. The options available to the Consumer as regards use of out-of-court methods of complaint processing and pursuit of claims include, inter alia:
  3. submitting a petition to the Voivodship Commercial Inspector to initiate mediation proceedings regarding amicable resolution of the dispute.
  4. submitting a petition to the Consumer Court of the Voivodship Commercial Inspectorate to resolve the dispute arising from the concluded contract, website: www.uokik.gov.pl/wazne_adresy.php.
  5. requesting free legal aid from, inter alia, the Consumers Federation: www.federacjakonsumentow.org.pl.
  6. The European Consumer Centres Network helps in resolving cross-border disputes. Addresses of these institutions are available on the website of the European Consumer Centre: www.konsument.gov.pl.
  7. The Consumer can also use the Online Dispute Resolution platform (ODR), according to the Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR). ODR is available on: http://ec.europa.eu/consumers/odr/. The European ODR platform is one common point of access for consumers and entrepreneurs, allowing for out-of-court resolution of disputes regarding contractual obligations resulting from concluded online sale contracts: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL
  8. Use of out-of-courts methods of complaint review and pursuit of claims is voluntary and can take place exclusively if both parties to the dispute, i.e. the Seller and the Customer grant their consent for it.




1.      The regulations and provisions of this paragraph 13 apply only and exclusively to the Customers and Service Recipients who are not consumers.

2.      The Seller reserves the right to withdraw from the sale contract concluded with the Customer who is not a Consumer within 14 calendar days from the date of its conclusion. Withdrawal from the sale contract can take place without statement of reasons and cannot generate any claims against the Seller in this respect on the part of the Customer who is not a Consumer.

3.      In case of Customers who are service recipients and are not consumers, the service provider can terminate the contract of provision of Electronic Service with immediate effect even without statement of reasons, provided that it sends the relevant declaration to the Customer.

4.      The Seller has the right to limit the available payment methods to a several or one option, both for specific and all Goods. The Seller can require prepayment in full or in part, regardless of the selected payment method and the fact of conclusion of the sale contract.

5.      Threat of accidental loss or damage to the product is transferred onto the Purchaser upon release of the ordered product by the Seller to the carrier. Upon release of the ordered product to the carrier, all benefits and burdens connected with the Goods are transferred onto the Customer who is not a Consumer. In such a case, the Seller shall not be not liable for loss, depletion or damage from acceptance of the Goods by the carrier to their release the Customer.

6.      The Customer who is not a Consumer is obliged to check the shipment in the time and manner adopted for shipments of the given type. If the Customer states product depletion or damage in transit, the Customer shall perform all activities necessary to establish the carrier's liability.

7.      The Seller informs that under Art. 558 § 1 of the Civil Code the liability arising from implied warranty for the product towards a Customer who is not a Consumer is excluded.

8.      The Seller's liability is limited to the amount paid for a single and all claims. The Seller is liable only for typical damage foreseeable at the time of conclusion of the contract and is not liable for any loss of profit.

9.      All disputes between the Online Shop and the Customer who is not a Consumer will be referred to the competent court of proper venue serving the address of the registered office of the Seller.


§14 Final Provisions


1.      The Online Shop respects all Customer rights provided for in the provisions of the applicable law.

2.      If the applicable law grants more beneficial regulations to the Customers than those provided for herein, the relevant provisions of the Terms and Conditions are directly replaced by the specific standards of the applicable law and, thus, are binding for the Online Shop.

3.      All contents published on the Online Shop website (including graphics, texts, page layout and logotypes) are subject to protection provided for copyrights and are the exclusive property of the Seller. Using such contents without written consent of the Seller results in civil and criminal liability.

4.      The Shop Owner, as the personal data controller, informs that:

·                provision of data is always voluntary but necessary to execute the order;

·                the person providing his/her personal data has an unlimited right to access all contents of his/her data and to rectify, erase (right to be forgotten) them, limit their processing, right to data portability, right to withdraw the consent at any time - without prejudice to lawfulness of previously performed processing; however, the data can be made available to competent public authorities in a situation when an applicable regulation so requires.

·                the basis for processing of the personal data is Art. 6 section 1 point a) as well as the content of the General Data Protection Regulation;

·                the personal data will be stored and processed for the time necessary to complete the processing and execute the order, but no longer than for the period of 3 years (2 years for complaint purposes and 1 year for any other potential claims and extraordinary situations);

·                the person sharing his/her personal data has the right to lodge a complaint to the Personal Data Protection Office if he/she believes that processing of the personal data in relation to order execution is in breach of the provisions of GDPR of 27 April 2016;

5.      As regards the processing of personal data by this Shop, the European Commission has not stated an adequate level of protection by way of a decision, but the data will be secured adequately using IT/legal solutions and means.

6.      Your data will be processed in an automated manner, including profiling.

7.      In all matters not governed by these Terms and Conditions, the applicable provisions of the Polish law shall apply, in particular:

a)      Act of 2 March 2000 on Protection of Certain Consumer Rights and Liability for Damage Inflicted by a Hazardous Product (Journal of Laws of 2000 No. 22, item 271, as amended).

b)      Act of 27 July 2002 on Special Terms of Consumer Sales and Amendment to the Civil Code (Journal of Laws of 2002 No. 141, item 1176, as amended);

c)      Act of 23 April 1964 - Civil Code (Journal of Laws of 1964 No. 16, item 93, as amended);

d)     Personal Data Protection Act of 29 August 1997 (Journal of Laws of 2002 No. 101, item 926, as amended);

e)      Act of 18 July 2002 on Providing Services by Electronic Means;

f)       Act of 30 June 2000 - Industrial Property Law (Journal of Laws of 2001 No. 49, item 508, as amended);

g)      Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws of 2006 No. 90, item 631, as amended),

h)      Consumer Rights Act of 30 May 2014 (Journal of Laws of 2014, item 827).


8.      The changed Terms and Conditions are binding for the Customers if the requirements provided for in Art. 384 of the Civil Code are met (i.e. Customer has been duly notified of changes).

9.      The Seller reserves the right to change the Terms and Conditions for important reasons, such as the following:

a)      change of law;

b)      change of payment and delivery methods;

c)      change of exchange rates;

d)     change of the method of providing services by electronic means subject to the Terms and Conditions,

e)      change of the Seller's data, including its e-mail address and telephone number.

10.  Changes of the Terms and Conditions do not affect orders already placed and executed; such orders are governed by the Terms and Conditions effective at the time of their placement. The Seller informs about the intended change on the Shop website at least 30 days in advance. Should the Customers not accept the change of the Terms and Conditions, they can terminate the contract with immediate effect within 30 days from receipt of the message.

11.  Any disputes arising from performance of services under these Terms and Conditions shall be submitted for resolution to the Common Court, at the discretion of the Customer who is a Consumer, according to the relevant provisions of the Polish law.

12.  The appendices to the Terms and Conditions form an integral part hereof.

13.  The Sale Contract is concluded in Polish, with content compliant with the Terms and Conditions.

14.  Customers of the abovementioned Shop can gain access to these Terms and Conditions at any time via the link available on the home page of the website as well as download and print them; commercial use of the Terms and Conditions is, however, subject to protection by LEGATO Legal Office.

15.  These Terms and Conditions enter into force on 01.02.2019.


Note on Copyright to the Terms and Conditions of Sale

The Owner of all proprietary copyrights to the template of these Terms and Conditions is LEGATO Legal Office which granted this Shop the non-exclusive and non-transferable right to use these Terms and Conditions of Sale for purposes related to its commercial activity conducted online and extends the legal protection to the abovementioned document for the term of the contract. Copying and dissemination of the template of these Terms and Conditions without consent of LEGATO Legal Office is prohibited and can be subject to both criminal and civil liability. Online sellers can learn more about the option to use the template of the Terms and Conditions of Sales on http://www.kancelaria-legato.pl/


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